At Linda Hijab, we want you to be happy with every purchase. If something isn’t right, this policy explains how returns, exchanges and refunds work for orders placed on lindahijab.com and at our Dubai shop.

Return window

You can request a return or exchange within 14 days of receiving your order.

Conditions for returns

To be eligible for a return or exchange, items must be:

  • Unworn, unwashed and unaltered
  • In their original condition, with all tags attached
  • In the original packaging
  • Accompanied by your order number or proof of purchase

For hygiene reasons, we cannot accept returns of items that have been worn, washed, or show signs of use, makeup, perfume or damage not caused by us.

Damaged, defective or incorrect items

If your item arrives damaged, defective, or is not what you ordered, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. We will arrange a replacement or full refund, and we cover the return shipping cost.

Exchanges

We are happy to exchange items for a different size or colour, subject to stock availability. If the item you want is unavailable, we will offer a refund or store credit instead.

Sale and discounted items

Items bought on sale or with a discount can be exchanged but are not eligible for a cash refund, unless they arrive damaged, defective or incorrect.

How to request a return

  1. Contact us by WhatsApp, phone or email with your order number and the item(s) you want to return.
  2. Our team will confirm whether the item is eligible and give you return instructions.
  3. Send the item back to us, or bring it to our Dubai shop.

Please do not send items back without contacting us first, as we may not be able to process unannounced returns.

Return shipping

For change-of-mind returns and exchanges, the customer is responsible for return shipping costs. Original shipping charges are non-refundable. We cover return shipping for damaged, defective or incorrect items.

Refunds

Once we receive and inspect your return, we will notify you whether your refund is approved. Approved refunds are issued to your original payment method within 7–14 business days. Depending on your bank or card provider, it may take a few additional days for the refund to appear in your account.

Wholesale orders

Wholesale and bulk orders are not eligible for change-of-mind returns. Please inspect your shipment on arrival and report any damaged, defective or missing items within 7 days of delivery, with photos and your invoice number. For wholesale terms, please contact our wholesale team or visit wholesale.lindahijab.com.

Your rights

This policy does not affect your rights under UAE consumer protection law.

Contact us

Linda Hijab – Adana Readymade Garments Trading L.L.C
Shop #4, Sanan Building, Behind Iman Mosque, Murshid Bazaar, Dubai, United Arab Emirates
Phone: 04 548 5895
Mobile / WhatsApp: +971 50 969 6890
Email: [email protected]

Shop hours: Monday – Saturday, 9:30 AM – 1:30 PM and 4:30 PM – 9:30 PM. Closed Sunday.